Product Returns

RETURNS

If you are not satisfied with your Iutta purchase, please fill this return form within 3 days of receiving your parcel. The first step is to fill the form and we will send you a confirmation email within 3 working days. The maximum return time of a purchase is 14 days.

The products have to be returned in their original packaging with the attached invoice. They must not have any traces of use or other defects caused by usage. We reserve the right to accept or refuse the return only after the products were checked and if they fulfill the conditions mentioned above. If the return solicitation is approved, the payment will be reimbursed within 30 days from the moment of approval, using a bank transfer and the account provided in the return form. The return transportation costs will be invoiced to the client.

Non-returnable items:

-items in the Sale section or any other discounted products

-personalized products; please be aware that when products are personalized according to your instructions, they cannot be returned or exchanged for another product.

-gift cards are non-refundable; all products purchased with a gift card can only be exchanged for other products with a similar price.

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